Terms and Conditions

RESERVATIONS ARE SUBJECT TO THE FOLLOWING CHARGES:

- Nightly rental rate (plus any additional requests, if applicable and accepted, ie. pet fee, extra bed, play pen, early check in, etc...)
- 5% Service fee 
- 5% GST, 2% MDRT Tax, 8% PST
- $250.00 security/damage deposit prior to check-in
- Rates are based on 2 guests.  All additional guests are charged per person, per night at $20.00 plus GST

RESERVATION PAYMENTS:
To confirm and guaratee your reservation, all payments are required at the time of booking.  For longer term rentals, a monthly agreement can be signed with a pre-determined date for monthly rental payments.

GENERAL POLICIES:
- CHECK IN is available from 4:00pm.  All guests are met in person at check in.  We do ask that guests provide their valid government issued photo ID as well as the credit card used to make the reservation upon check in. 
- Only guests listed as staying at the vacantion home are permitted to stay.  Unauthorised guests are not permitted and may result in additional fees or possible eviction.

PRIOR ARRANGEMENTS MUST BE MADE FOR LATE CHECK-INS.

HOUSE RULES are posted in each vacation rental.  Please read and observe the rules. Urban Concierge Services Inc. will not be responsible for any problems that arise due to lack of obeying these rules.

SECURITY/DAMAGE DEPOSIT:
A Security/Damage Deposit of $250.00 paid in prior to check in, along with your final reservation payment. This policy is applicable to all properties to insure compliance with the Terms of Occupancy.

The Security/Damage deposit is held until a determination of the condition and content of the rental property has been verified. Amounts will be released within 14 days of check-out after verification that no damage was incurred or that additional cleaning has not been necessary.

CREDIT CARDS ARE ACCEPTED ON THE DAY OF CHECK-IN.

Extra cleaning fees will be deducted from Security Deposit if necessary.

CHECK OUT is by 10:00am. You are welcome to self-check out but we do ask that you load up and turn on the dishwasher prior to your departure.
- Guests must be 25 years old to make a reservation.
- Occupancy and parking is limited and will be strictly enforced.

Items to note:

- Kitchens are stocked with standard items, including pots, pans, silverware, dishes, a toaster and coffee makers. Other items, such as a blender or corkscrew may not be stocked.
- Linen and towels are provided unless otherwise noted.
- Pillows, blankets, and bedspreads are supplied in all rentals.
- Soap, garbage bags and toilet paper are supplied.
- Bathrooms are stocked with shampoo, conditioner, body wash and dental floss/picks.
- BBQ's or grills are not permitted on balconies or patios unless provided at that property. 
- Smart TVs are standard in all homes along with complimentary wifi.  
- Cable TV packages can be organised for longer term rentals with advance notice and at an additional fee.


NO PETS/ANIMALS OF ANY KIND ALLOWED except with prior written consent on a rental agreement and added non-refundable pet fee.

CANCELLATIONS: 
Guests may receive up to 50% of their final reservation amount should they cancel before 60 days of their arrival date.  After this date, all cancellations will incur a full penalty. 

We hope having these policies will make your vacation planning easier. Please call with any questions.


PLEASE NOTE - Listing information is subject to change without notice.

YOU ARE RESPONSIBLE FOR YOUR CHOICE. It is important to realize that each unit is individually owned and furnished. We do our best to accurately represent the property, but as they do vary from rustic to modern decor we will not be responsible if you do not like your reserved unit upon arrival. If you want to move to a different unit you must pay for the second unit. The rent from the first unit cannot be transferred to a second rental. The rent for the first unit will only be returned if it is re-rented to another party.

PRICES AND AMENITIES ARE SUBJECT TO CHANGE WITHOUT NOTICE